Updated 10/18/23
These terms can be found on our website at https://shangrilaeventcenter.com/reservations/terms-of-service
Shangri-La Event Center is proud to be an exclusive property where proceeds from your event directly fund assistance and scholarships for individuals and families needing various mental health and other therapeutic services. To learn more about our cause, go to www.shangrilaeventcenter.com/our-cause.
SHANGRI-LA EVENT CENTER IS A ONE-STOP EXPERIENCE FOR ALL YOUR EVENT CENTER NEEDS! Creating memorable experiences is our passion. Team up with us, and we will help you create a remarkable and unforgettable event. You are also welcome to use your vendors for catering and rentals.
Shangri-La Event Center offers various wedding and party rentals at affordable prices. We offer TABLES, CHAIRS, LINENS, ARCHES, DECOR, and more, which are available upon request and based on availability!
BOOKING POLICIES
DEPOSIT We will collect 50% of the non-refundable cost at the time of booking. You agree to leave a credit card on file with us, and the remainder of the balance will be charged to the card on file 120 days before your event.
CANCELLATION Cancellations before 365 days are at Shangri-La’s complete discretion, and Shangri-La may refund the deposit less a $25 processing fee or 5%, whichever is greater. Failure to cancel before 120 days will necessitate a charge for the entire booking.
CLEANING AND DAMAGE DEPOSIT A minimum $500 damage deposit and cleaning fee will be charged to the Credit Card on file upon check-in. A refund, if applicable, will be processed within 14 business days. You are responsible for removing all personal property and vehicles from the premises unless there is a written agreement.
If the venue or accommodations are damaged or there is an excessive mess, Shangri-La Event Center will charge your card on file a $500 additional cleaning fee. If this is a concern, wedding insurance is recommended for larger groups.
A checklist must be completed before checkout, and any violations and damage must be noted.
RESORT POLICIES
RESTRICTED AREAS Your guests and vendors are your responsibility and are restricted to the Event Center area. Please do not enter into any gated or restricted areas. Guests and vendors found in other areas of the resort may be subject to trespassing laws and may be removed from the property. Photo opportunities outside the Event Center area need to be approved by our Event Coordinator.
PARKING: Please park only in the parking lot and other paved areas. You will be charged for any damage caused by parking in non-designated areas.
OUTDOOR VENUE DESIGNATION I understand this is an outdoor venue and that the Event Center House is designated for bathroom facilities and as an Event preparation area ONLY. If bad weather occurs, you are responsible for ensuring your guests have adequate weather protection by providing tents or other forms of protection.
EVENT CENTER HOUSE INTERIOR Furniture and decor in the Event Center House may not be moved unless the Event Coordinator approves. Any furnishings or decor missing or damaged will be charged back to you at retail prices.
RENTALS You are responsible for rental items from when they are delivered until they have been checked back in. Please keep all items secure, dry, and protected from the elements, as we charge for missing, broken, and water-damaged items. We ask that all items be returned, and if any missing items can be located after the event, we ask that they be returned immediately. You will be charged retail pricing for any damaged items or for items that are lost.
NOISE RESTRICTION The Shangri-La Event Center and Resort is located in the city limits of Toquerville. Noise restrictions apply, including mandatory outdoor noise reduction from 10 PM to 8 AM. Additionally, any speakers or sound-bearing devices must be directed West to reduce excessive noise. This noise level will not exceed 110 decibels at any time. If your event is shut down due to noise or inappropriate conduct, you are responsible for any fines and understand there will be no accommodations for another date.
FIREARMS, DRUGS, OR ILLEGAL SUBSTANCES: No firearms, drugs, or illegal substances may be used on the property. Smoking is only allowed in designated smoking areas.
ALCOHOL USE The Shangri-La Event Center does not promote or encourage alcohol use. Consuming alcohol is your full responsibility, and Shangri-La accepts no responsibility for it. Alcohol use should be legal according to local and state laws.
FIRE RESTRICTIONS There will be no open fires for fireworks, candles, and sparklers.
DATE CHANGE DUE TO DISASTER, EPIDEMIC, TERRORISM, OR WEATHER: Shangri-La will not issue a refund in the case of a disaster, epidemic, terrorism, government restrictions, weather, or an uncontrollable act of God. Shangri-La will do all it can to reschedule/accommodate another event at a later date.
INJURY CLAUSE: Shangri-La disclaims all liability for any accidental, unintentional, careless, negligent, intentional, or reckless action caused by a person, equipment, animal, environment, or other resulting in loss, damage, injury, illness, disability, or death to any visitor, person, vehicle or property. We have done everything within our power to ensure your safety, and you need to do your part by adhering to our rules and listening to and following all instructions from our staff. If you do not understand anything or have any questions at any time, please seek clarification. If there is any damage to the Event Center property or the Event Center House during your reservation, the “card on file “will be charged to repay such damage. The hourly rate is $50 per hour for repairs plus parts and supplies.
EVENT CENTER ONLY
Check-in and Check-out Times:
Full Days 10:00 AM – 10:00 PM
1/2 Day Mornings 10:00 AM – 3:00 PM 1/2 Day Evening 5:00 PM – 10:00 PM
Early check-in may be available when no events are available and will be at the discretion of the Event Coordinator.
We will try to have the Event Center cleaned and ready by your check-in time. If you arrive outside of check-in times, please call to make arrangements.
Rates/policies are subject to change and vary during high-impact periods and special requests.
Check-out time must be met to complete cleaning for the next guest(s). Guests that occupy the property beyond 3:00 PM on Morning Bookings or 10:00 PM on Full and Evening Bookings without prior approval will be charged a late check-out fee equivalent to a $500.00 deposit for each hour of occupancy beyond the checkout time.
EVENT CENTER CHECKLIST
Kitchen:
Wipe down counters and sink
Wipe down the fridge and any spills (Keep food that needs to be cooled). Wipe out stoves, microwaves, and all other used appliances.
Sweep Floor
Take out trash and replace liners
Bathrooms: (2)
Wipe down counters and sinks. Take out trash and replace liners
Chairs, Tables, and other Furniture:
Please make sure all furniture is where you found it
Wipe down the tables and chairs. If tables and chairs are not wiped down or in the working condition you found them, you may incur an additional CLEANING AND DAMAGE DEPOSIT charge
Outside:
Clean up all trash off the grass, deck, and parking lot.
Please check the building and grounds for clothing, dishes, decorations, lights, etc. Do not take any items you did not bring from the event center. When you have completed this check-off list, text the Event Coordinator. This ensures a full refund when the check-off list is completed. (Unused food, drinks, and ice will be graciously donated.)
Remember that we are not responsible for items left after events. We will not hold on to items left over 24 hours. After the 24 hours have expired, we will consider the Shangrila property.
_______ I authorize Shangri-La Event Center to hold an initial CLEANING AND DAMAGE DEPOSIT. If check-out is completed satisfactorily, the hold will be lifted, and the full deposit of $500 will be refunded. Any damage exceeding the deposit will be charged to the *card on file.
Shangrila Additional Rentals:
Wedding planner & additional rentals:
Available upon request for additional cost based on availability.
_______________________________________ _____________________________ Venue Manager Date
_______________________________________ _____________________________ Venue Renter Date
We hope you enjoy Toquerville, The Shangrila Valley, and your stay!
UPON RECEIPT OF THIS EMAIL OR RESERVATION, I ACKNOWLEDGE THAT I AM RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING MY RESERVATION AT SHANGRI-LA EVENT CENTER & RESORT BY ANY OF MY GUESTS. I HAVE AUTHORIZATION AND AUTHORITY TO USE THE CARD ON FILE AND WILL USE SUCH CARD TO COVER ANY PROPERTY DAMAGE I MAY CAUSE.